Who we are

We’re a Toronto-based CRM and customer experience agency serving clients across North America and Globally. Our mission is to create Relationship Moments® across key intersection points between consumers and brands along the entire customer journey. We do this by leveraging human insights, the best data, relentless creativity and powerful technology to automate and integrate event-triggered communications. The result is the delivery of the right message to the right person at the right time – inciting meaningful engagement that drives business growth and customer loyalty.

Our work

Here’s a quick look at some of our most recent work for just a few of our amazing clients.


We deliver creativity that’s informed and executed by data. It’s the point where the art and the science meet.

Welcome To Your First Job In Advertising

To celebrate his 25 years in advertising, Raymond Smith – Hawkeye’s Group Creative Director – wrote a series of 10 articles sharing some advice with those just starting out in the business. From ‘be kind’ and ‘be open and adaptable’ to ‘don’t forget to hold on to some...

AI Inspired Storytelling

Scott Pinkney, our Executive Creative Director, was given the rare honour of being invited back to judge at Cannes for a second time. He’s written a series of posts under the banner of AI Inspired Storytelling where he shares his perspective on the jury room, insights gathered from sessions, and most importantly from spending time with nine incredible creative, strategic minds who inspired him every day.

Why we need This Is The Job

I was very fortunate to grow up in a creative environment. My father, Jerry Pinkney, was a children’s book illustrator who exposed me daily to the almost boundless world of creativity. He continuously encouraged me to follow my passion for the arts if that’s what...

The Power of Data-Inspired Storytelling

I grew up in a very creative household. My father, Jerry Pinkney, is a world-renowned illustrator and author of more than 100 award-winning children’s books. I can remember, as a boy, coming home from school and going directly to his studio to watch him work. He was...

Mastering Data – One Point at a Time

I like to say that Data has superpowers. It really does: Data has the ability to uncover and identify key insights that help us to understand our audience. It then helps us to curate our content - both the written and visual story - to be more impactful and relevant....